This second article is interesting to me because White Tree focuses partially on the frustrations of being on the CSM, and player attention that CSM members have to contend with. Mittens recently made an excellent analogy to remind EVE players of the CSM's role: he points out that the CSM are lobbyists, not members of Congress. They have no power to vote, and even if they did, their vote might not mean all that much. The CSM are not decision-makers. No, they're there to represent an interest to the actual decision-makers.
White Tree annoyance stems from the fact that CSM members sometimes take heat for CCP's unpopular decisions. As he puts it:
More often than not this has a strange secondary effect wherein the players actually take out their frustrations on the CSM.It's a position he repeats later in the article. But I'm not sure I get why he's surprised (if he is). Let's even put aside for a second that, collectively, EVE players are not the most gentle of souls on their best day. ;-) Indeed, EVE players will happily burn perceived failures in effigy. A thick skin is the only armor you've got. But again, let's put that aside.
A lobbyist that fails to get his position in front of Congress is going to be regarded as a failure by the interest that he represents. But even if he's successful, that lobbyist is going to be hated by those he does not represent. Nobody likes a lobbyist except the interests that the lobbyist represents, and then only if the lobbyist is successful in that representation.