CCP began by announcing a formal organizational change that has been made within CCP. The CSM project has been moved out of the Research and Statistics department and is now alongside Customer Support, Community Management and The Volunteer Division – since all these communicate directly with customers it makes perfect sense to have them all under the same person for maximum synergy. Ívar, the current Director of Customer Support is this person. Ívar is a co-founder to CCP, a former CEO of CCP, former CFO and has basically served any and all roles imaginable within CCP.
This move of the CSM project had been planned for a while, as the CSM has been proven as a concept, and is such a natural progress of the project.
Guess which department is being hit particularly hard by the lay-off today?
Yep. As far as I can tell, a significant portion of the Community Management team -- if not all of them -- are among the affected. All the names I know are affected, anyway.
You know, it wouldn't take any effort at all for Hilmar to pull CSM6 into a Skype meeting and begin the conversation with "Given the huge cost challenges that CCP is facing this year..." and end it with "Unfortunately, this means that the December Summit is canceled." and maybe even "...and we'll be discontinuing the CSM after the current term." And it'd be a very tough argument for CSM6 to refute, given the situation that 115-120 people are looking for work today. How do you justify free Iceland trips in the face of that?
Probably just blind speculation on my part, but interesting nonetheless.
The impact of hitting the Community Management team with such a hard lay-off in the current customer climate is a larger issue and deserves closer attention... but probably not by me. I think I'll beg Mynxee to come out of retirement and write her thoughts on it. She knows that team better than I do.