But for this post, let's stick to the quote:
i just think that the csm is better at communicating when it alienates as few people at CCP as possible.First, full disclosure: if you'd asked me a month ago who the least productive member of CSM5 was, I would have said mazz hands down. She doesn't take the job seriously; that part is clear enough. You don't have to be a serious person to be on the CSM, but you have to take the responsibilities seriously if you want CCP to respect your positions.
That said, I think this is a remarkable quote, both for its insight and because of the source. There's no question that mazz is quite intelligent. Dumb people don't get on the CSM. But she also presents a front that indicates that alienating people is her stock in trade. ;-) This makes the quote rather ironic. Even she has admitted a couple of times that her on-line persona is more troll than not. This is, after all, the very same person that said this:
nothing wrong with fear based politics. it gets shit done. i know for my campaign i spent a lot of time in highsec lying to people that i cared about highsec issues.Not exactly a quote designed to not alienate. ;-)
But the (first) quote is quite insightful because, as far as I'm concerned, CSM5 only made one major mistake last summer, and that was in breaking the relationship with the Incarna team.
Incarna is the biggest, most important initiative in EVE for CCP right now, and even if every single member of the CSM hated what the Incarna team was doing, you don't break that relationship. You keep the relationship open, and work within it to get the changes the players want implemented or at least considered. The Incarna team is going to proceed regardless. But if the relationship with them is broken, they're just going to proceed without any player input at all, which would be a disaster. As far as I'm concerned, one of the most important jobs CSM6 has is to get that relationship reopened, and soon.
I think a several of the CSM5 members realize this now, in retrospect. That mazz should be the one to verbalize it, though, I find rather remarkable. ;-)