By necessity, this is going to be a shorter post than yesterday's. Why? Because by the very nature of what happened, there aren't a lot of positive things I can say about it. A lot of good people have lost their jobs, and that is a tragedy.
Still, let's look at what positive things we, as EVE players, can pull out of this mess.
It's tempting to look at this loss from the stand-point of a very circular argument. Here's how it goes.
- CCP does a lot of really dumb things.
- I am a customer. This makes me angry.
- CCP responds by laying off important members of the customer support team.
- I think this is a really dumb move.
- I am a customer. This makes me even more angry.
But let's take a step back. Remember: as I said yesterday, this lay-off was the inevitable result of poor management decisions that led us to this point. 20% of CCP employees were going to lose their jobs. That became unavoidable once the scope of CCP's activities were going to be reduced. Remember: Incarna was supposed to bring in a whole new type of EVE player. It isn't happening. Incarna was supposed to increase subscriptions. That for the most part also isn't happening, either.
Given this, and given that the 20% reduction was inevitable, as a customer, which would you prefer? Pick one of these options, and be honest with yourself. Which would you rather see:
- A 20% reduction affecting developers, resulting in fewer expansions to the game we love, but a near-full-sized Community team trying to explain to us why EVE wasn't being developed; or,
- A 20% reduction affecting the Community team, resulting in a near-full-sized developer team, more expansions to the game we love, but a situation where we have to wait to learn about those expansions until they're ready to be announced?
Pick one. Be honest with yourself.
It's a trick question. I don't have to hear your answer to that question, because I already know the answer, for two reasons:
- We saw option one all last winter into this spring. Lack of EVE development -- coupled with great communications about how long the lack would last (:18months:) -- was what caused you to be pissed off in the first place, remember?
- We're seeing option two right now. If it weren't for the lay-off, all of this surprise good news about what's going to be in the winter expansion would be sending EVE players into unqualified celebrations of joy.
All we can do is try to help them, and try to help those who have started looking for the next step in their lives.
This was a no-win scenario, with no good choices. I've offered the advice to try to stay positive to everyone I've heard about who is affected by this. And that includes you if you're reading this.